FAQ’s

Our team is here to assist you! Simply schedule a call with us, and we’ll work together to identify the ideal plan for you based on your team’s requirements, as well as the anticipated volume and speed of your design work. Let’s discover the optimal choice together.

Our starter and unlimited plans have no minimum commitment. However, for users of our Pro plan, there is a minimum subscription commitment of six months. We provide both annual and monthly plans to accommodate your continuous creative requirements.

We provide personalized onboarding sessions for all our customers and new users. During this process, we ensure a smooth transition for you to start submitting projects. We kick off with a session where we thoroughly explain the ins and outs of Sunan and your specific solution, ensuring you are well-prepared. Additionally, we conduct a workshop to gain a deep understanding of your brand and your unique requirements, enabling us to deliver exceptional creative work. It is highly beneficial if you have an initial project idea in mind, as it helps us expedite the process and get you up and running swiftly.

Absolutely! We offer the flexibility to customize your plan according to your specific requirements.

We provide two payment options for billing: credit card and ACH payments.

To ensure a hassle-free experience and eliminate unnecessary complexities, we have streamlined our process for you. Your main point of contact will be your dedicated creative project managers, eliminating the need for multiple conversations with different designers. Additionally, we provide a dedicated creative director who ensures that every asset aligns with your brand and maintains the highest quality of creative work. You are welcome to schedule time with your creative director to explore new ideas and gain fresh perspectives.

At Sunan, we excel in handling high volumes and scaling projects. Rest assured, you’re in capable hands.

You will be assigned a dedicated creative account manager (CAM) who will oversee all your design tasks and projects, whether they are ongoing or one-time in nature. Your CAM will be the central point of contact for all your project submissions. While you can conveniently submit your projects through our platform, we are also open to developing custom workflows that align with your specific requirements.

Our platform simplifies project management by handling tasks such as project status tracking, estimates, file sharing, and feedback. Simultaneously, your CAM works behind the scenes to ensure seamless delivery. They ensure that the designers and creatives on your dedicated team fully comprehend the goals, objectives, and parameters of your project.

We adapt our processes to integrate seamlessly with your existing workflows. If you operate on two-week sprints, for example, we can accommodate that. If you prefer detailed design execution for longer campaign planning, we are more than willing to accommodate your preferences.

To delve into the finer details, we recommend booking an introductory call with our specialists. They will guide you through the entire process and address any specific questions you may have.

The pricing for each project can vary depending on several factors. However, we provide transparent quotes for every project. Please reach out to our sales team to obtain a quote for your specific project.

In general, our pricing falls significantly below that of agencies while being slightly higher than individual freelancers. This is because we offer additional benefits such as project management and creative direction. Furthermore, as we continue to work together and scale the volume of projects, the efficiency and cost-effectiveness increase.

For a more accurate understanding of pricing, we recommend contacting our sales team who will be happy to assist you.

“Creative-as-a-Service” (CaaS) refers to a subscription-based service model that provides organizations with access to high-quality creative assets in large quantities.

CaaS solutions, such as Sunan, leverage a combination of top-tier talent, advanced technology, and efficient DesignOps processes and team structures. This approach eliminates constraints on the speed, capacity, and capabilities required for creative execution.

At Sunan, our design services offer a unique approach. With our subscriptions, you gain access to a dedicated creative team that is specifically onboarded to align with your brand and cater to your unique requirements. This team comprises specialized roles such as Motion Designers, Design Directors, and Copywriters.

Unlike other “unlimited” design subscription services that impose hidden limitations on output and speed, Sunan operates differently. You have the freedom to submit as many projects as you need, without any arbitrary constraints. However, in other services, projects often enter a queue and are handled by only one or two freelance designers. The completion of your current project, including any revisions, is a prerequisite for initiating your next project.

At Sunan, we prioritize a seamless and efficient workflow to ensure your projects receive the attention they deserve from our dedicated creative team, without unnecessary delays.

With a design subscription, you select a monthly plan based on the specific capabilities and volume you require. By opting for a predictable price, you gain access to a dedicated project manager through a creative collaboration platform. This platform allows you to submit briefs, provide feedback, and conveniently access your finished assets and project files in one centralized location.

Graphic design involves the art and practice of organizing and arranging visual elements within a project to enhance its message or communication. A skilled graphic designer possesses the ability to streamline communication and evoke emotions from their audience. Graphic design is encountered in various aspects of our daily lives, including magazines, packaging, websites, and social media.

By nature, graphic designers strategize and arrange visual elements to convey aesthetically pleasing messages. Our team of graphic designers specializes in diverse areas of graphic design, enabling us to assist with the creation of digital ads, marketing materials, motion graphics, print media, merchandise, packaging, presentations, illustrations, infographics, and landing pages.

In simple terms, anyone who wishes to evoke a response from their audience regarding their brand, product, or service can benefit from graphic design services. Graphic design services utilize data and visual elements to streamline communication and effectively convey messages in a comprehensive format.

A design request refers to a specific task that you would like us to undertake on your behalf. This can encompass a wide range of assignments, such as creating display banner ads, performing photo editing, or designing a print-ready flyer. If you have any inquiries regarding a specific design request, please don’t hesitate to reach out to us via email. We are always delighted to provide you with the information you need.

With our service, you have the freedom to submit an unlimited number of requests to us. We will process these requests systematically, working through them in a queue. If you wish to explore a different creative direction from what our team initially develops, you can request as many changes as you desire until we achieve your desired outcome.

We provide you with complete control over the prioritization and order of your design requests. To facilitate seamless collaboration, our team utilizes Slack and Monday, empowering you with full control over your design requests. During the onboarding process, your account manager will guide you through our streamlined design process, ensuring that you are familiar and comfortable with the tools and procedures in place.

Once we deliver the customized designs to you, you become the rightful owner of the files. These designs are tailored specifically for your brand, granting you full ownership and control. However, it’s important to note that if your design incorporates stock images or photography, those stock assets are subject to specific usage licenses.

For instance, stock assets obtained from sources like Adobe Stock, Fresh Stock, or other services are licensed for use within the graphic files created by Sunan as per the customer’s request.

The speed of delivering your design work depends on the specific design request you submit. When initiating a project, one of our initial steps is to thoroughly understand your requirements and objectives. With this clarity, we assess the scope of each task in terms of business days. Smaller, straightforward design requests can typically be completed within 1-2 business days, while larger and more complex tasks may require additional time. Once we have estimated the timeframe for your design request, our team of skilled designers will work their magic to deliver the final product within that specified timeframe.

Absolutely! We are fully capable of adhering to your brand and style guides. As long as you provide us with the necessary brand/style guide, along with any specific requirements regarding colors, fonts, and sizing, we will ensure that our design work aligns perfectly with your guidelines.

At Sunan Designs, we pride ourselves on being brand builders who excel at generating innovative ideas and providing fresh solutions. Our brand consulting services revolve around helping clients identify and address their market needs and challenges. Whether it’s a revamp of an existing brand identity or a comprehensive strategic brand exercise, our objective is to assist clients in creating brands that are meaningful, distinctive, and capable of standing out in a competitive landscape.

Whether you require a rebranding initiative for your current company or you’re a startup seeking to establish your brand identity, we understand that the process can be overwhelming. As experienced brand builders, we bring the latest and most effective approaches to ensure that your brand tells the right story. Investing in expert guidance from the outset can have a positive impact on your return on investment (ROI).

We primarily utilize the professional Adobe suite of tools to create our designs. These industry-standard applications enable us to deliver high-quality and visually appealing design solutions.

To cancel your account, please follow the instructions below based on your plan:

Starter and Unlimited Plan Users:

Send a cancellation notice to us at info@sunandesigns.com.

Make sure to provide the notice at least 30 days prior to your desired cancellation date.

Once we receive your request, we will proceed with canceling your subscription.

Pro Plan Users:

Send a cancellation email notice to us at info@sunandesigns.com.

Please note that for Pro plan users, the cancellation notice can only be taken into effect after the completion of the six-month commitment.

Ensure that you provide the cancellation notice at least 90 days in advance of your intended cancellation date.